Returns and Warranties:
All purchases are returnable within 30 days for exchange or refund. Returns must be in new condition, include original packaging (if provided) and receipt, unless they are defective. If a bicycle has been ridden more than a few miles, ridden in the rain, scratched, etc., it is no longer new and does not qualify for return/exchange privileges.
One year warranty of parts
If a component is deemed to be defective or damaged without users’ error we will issue a replacement part. Brock Ebikes LLC will assist customers in replacing any defective parts through our customer service . All replacement of Batteries, motors, and chargers need to send the defective ones back to Brock Ebikes LLC. Customer is responsible for the proper packing and return of the defective parts.
Terms of warranty
This warranty only applies to the original owner of a Brock Ebikes LLC product. This warranty does not cover any damage or defects resulting from acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Brock Ebikes LLC will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall Brock Ebikes LLC be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
NOT included in the warranty
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by improper storage of the e-bike, charging of the battery and use of the e-bike. Please note that this Brock Ebike is not set for extreme use including contest and water wading.
All claims to this warranty must be made through Brock Ebikes LLC. Proof of purchase MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email:BrockEbikes@Gmail.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Brock Ebikes LLC within one year of initial purchase.
Totem CS-260 Warranty:
The TotemUSA Warranty for eBikes is as follows:
Frame and fork – 2 years, Electric motor – 2 years, Controller – 1 year, Battery – 1 year. Normal wear and tear parts such as tires, tubes, rims, reflectors, brake pads, etc are not covered under warranty.
Totem Frequently Asked Questions
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