Brock Ebike LLC Returns and Warranties:
All purchases are returnable within 30 days for exchange or refund. Returns must be in new condition, include original packaging (if provided) and receipt, unless they are defective. If a bicycle has been ridden more than a few miles, ridden in the rain, scratched, etc., it is no longer new and does not qualify for return/exchange privileges.
One year warranty of parts
If a component is deemed to be defective or damaged without users’ error we will issue a replacement part. Brock Ebikes LLC will assist customers in replacing any defective parts through our customer service . All replacement of Batteries, motors, and chargers need to send the defective ones back to Brock Ebikes LLC. Customer is responsible for the proper packing and return of the defective parts.
Terms of warranty
This warranty only applies to the original owner of a Brock Ebikes LLC product. This warranty does not cover any damage or defects resulting from acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Brock Ebikes LLC will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall Brock Ebikes LLC be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
NOT included in the warranty
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by improper storage of the e-bike, charging of the battery and use of the e-bike. Please note that this Brock Ebike is not set for extreme use including contest and water wading.
All claims to this warranty must be made through Brock Ebikes LLC. Proof of purchase MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email:BrockEbikes@Gmail.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Brock Ebikes LLC within one year of initial purchase.
Then the credit will be refunded to the purchase account after the purchase finished, please contact the service team at email@example.com
Original other EUNORAU parts & components are covered by limited warranty, as following:
The warranty items covered by this paid service include Display, Controller, Battery, and Motor.
All claims to this warranty must be made through EUNORAU. and submitted to firstname.lastname@example.org. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at email@example.com as there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within above specific period of initial purchase.
EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidences by email.
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact firstname.lastname@example.org and provide us with photo or video proof. Moreover, all free accessories will not participate in the replacement or compensation if they cause scratches during transportation.
NOTE: we will not accept Shipping Damage Claims later than 7 days from receipt of products. REPAIR SERVICE for offline bicycle store, EUNORAU will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.
Totem CS-260 Warranty:
The TotemUSA Warranty for eBikes is as follows:
Frame and fork – 2 years, Electric motor – 2 years, Controller – 1 year, Battery – 1 year. Normal wear and tear parts such as tires, tubes, rims, reflectors, brake pads, etc are not covered under warranty.
Totem Frequently Asked Questions
All Himiway bikes are covered under our 2-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)
The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.
As for warranty transfer, the ebike transferee can only benefit from the warranty when both of these conditions are met:
Himiway will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:
Himiway ebike frames are covered by a replacement warranty for 2 years.
This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. An authorized Himiway service representative will determine if the frame meets the replacement standard.
Himiway reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at Himiway’s discretion.
Frame issues excluded from this warranty include but are not limited to:
Himiway batteries are covered by a 2-year prorated warranty.
During the first 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective directly by Himiway only.
This Limited Warranty does not cover:
In addition, with respect to the battery, this Limited Warranty does not cover defects or damage resulting from following actions or situations:
Charging with a battery charger not intended or appropriate for use with the Battery;
Using a battery charger improperly;
If any of the seals on the battery are broken or show evidence of tampering;
If the Battery has been used in equipment other than the Bike for which it is specified.
Parts & Components
Original Himiway parts and components are covered by a 2-year limited warranty. (If more than 15 days have passed since the date of receipt of the bike, the replacement of parts within the warranty period will require shipping costs.)
All claims to this warranty must be made through Himiway and submitted to email@example.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact Himiway via firstname.lastname@example.org, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 2 years of initial purchase will be processed through Himiway.
A deposit is required to replace the LCD display, motor, controller, and/or battery, which will be refunded in full upon receival by Himiway of the parts that need to be replaced.
Himiway will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.
Attention: Himiway will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by Himiway without the after-sales team’s authorization.
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact email@example.com and provide us with photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.
*FREE 5-7day ground shipping from USA on products that are in stock. Shipping only available to USA address. Shipping is Not available to Alaska, Hawaii or PO Boxes.