WARRANTY

AVENTON WARRANTY 

RADPOWERBIKES WARRANTY

LECTRIC EBIKES WARRANTY

VTUVIA EBIKES WARRANTY

HIMIWAY BIKES WARRANTY

ADDMOTOR WARRANTY

ENGWE BIKES WARRANTY

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Terms of warranty

This warranty only applies to the original owner of a Brock Ebikes LLC product. This warranty does not cover any damage or defects resulting from acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Brock Ebikes LLC will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall Brock Ebikes LLC be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

NOT included in the warranty

This warranty does not include normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by improper storage of the e-bike, charging of the battery and use of the e-bike. 

CLAIMS

All claims to this warranty must be made through Brock Ebikes LLC. Proof of purchase MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email:BrockEbikes@Gmail.com as there may be a simple fix for your problem. 

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RETURN POLICY

• Returns of New and Unused Items Within 14 Days of Receipt. We allow you to return any item in new and unused condition (bikes must have 0 miles on the odometer to be considered new and unused) within 14 days from delivery date for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges (125 dollars for bikes and 15 dollars for all other products) are the responsibility of the recipient, unless a shipping error occurred. We will issue a refund using the same payment method you used originally.

• Returns of Used Items. Any items returned in a used condition may be returned within 14 days from the delivery date, subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.